Customer Relations Manager
A company is looking for a Customer Relations Manager in the Office of the President. Key Responsibilities Lead and develop a team focused on resolving complex customer escalations Analyze escalation patterns and recommend process improvements for implementation Monitor team performance using KPIs and report on ROI from team initiatives Required Qualifications 5 years of experience in Internet Service Provider (ISP) operations 3 years of experience leading teams in a customer-facing environment Experience in contact center or customer service Experience conducting data analysis and process improvement initiatives Ability to work non-standard hours, including nights and weekends
A company is looking for a Customer Relations Manager in the Office of the President.
Key Responsibilities
Lead and develop a team focused on resolving complex customer escalations
Analyze escalation patterns and recommend process improvements for implementation
Monitor team performance using KPIs and report on ROI from team initiatives
Required Qualifications
5 years of experience in Internet Service Provider (ISP) operations
3 years of experience leading teams in a customer-facing environment
Experience in contact center or customer service
Experience conducting data analysis and process improvement initiatives
Ability to work non-standard hours, including nights and weekends
