Customer Reliability Engineer
A company is looking for a Customer Reliability Engineer. Key Responsibilities Lead investigation and resolution of complex, escalated support issues across product and platform layers Own technical communications with customers for high-priority issues Create and maintain internal tooling to help support and product teams operate more effectively Required Qualifications 3-6 years in technical support, DevOps, or site support roles at a SaaS or cloud-native company Proficiency in one or more scripting or automation languages (Python, Bash, Go, etc.) Hands-on experience using cloud provider consoles (AWS, GCP, Azure) and APIs Familiarity with container orchestration and observability tools Strong understanding of support ticket workflows and incident communication
A company is looking for a Customer Reliability Engineer.
Key Responsibilities
Lead investigation and resolution of complex, escalated support issues across product and platform layers
Own technical communications with customers for high-priority issues
Create and maintain internal tooling to help support and product teams operate more effectively
Required Qualifications
3-6 years in technical support, DevOps, or site support roles at a SaaS or cloud-native company
Proficiency in one or more scripting or automation languages (Python, Bash, Go, etc.)
Hands-on experience using cloud provider consoles (AWS, GCP, Azure) and APIs
Familiarity with container orchestration and observability tools
Strong understanding of support ticket workflows and incident communication
