Customer Service Associate III

A company is looking for a Customer Service Associate III. Key Responsibilities Receive and respond to inbound and outbound phone calls for customer assistance Document all calls in ticketing and tracking systems Function as a liaison between the claims department and providers while ensuring high levels of customer service Required Qualifications 3+ years of experience in Healthcare Call Center operations, including Medicare / Medicare Advantage High school degree required Basic understanding of MS Office applications, especially Word and Excel Willingness to learn new skills Team collaborator and peer mentor

Jun 17, 2025 - 04:10

A company is looking for a Customer Service Associate III. Key Responsibilities Receive and respond to inbound and outbound phone calls for customer assistance Document all calls in ticketing and tracking systems Function as a liaison between the claims department and providers while ensuring high levels of customer service Required Qualifications 3+ years of experience in Healthcare Call Center operations, including Medicare / Medicare Advantage High school degree required Basic understanding of MS Office applications, especially Word and Excel Willingness to learn new skills Team collaborator and peer mentor