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Customer Service Concierge
A company is looking for a Customer Concierge. Key Responsibilities Provide personalized customer service throughout the customer journey for Skylight Calendar users Engage with customers via phone, video calls, and email, while managing social media interactions Report on customer feedback trends and collaborate with cross-functional teams to enhance the customer experience Required Qualifications 2+ years of experience in customer service roles Experience in an agile startup environment Proficiency with Zendesk or similar CRM systems Ability to master new technology quickly and effectively Experience in running tests and implementing processes
A company is looking for a Customer Concierge.
Key Responsibilities
Provide personalized customer service throughout the customer journey for Skylight Calendar users
Engage with customers via phone, video calls, and email, while managing social media interactions
Report on customer feedback trends and collaborate with cross-functional teams to enhance the customer experience
Required Qualifications
2+ years of experience in customer service roles
Experience in an agile startup environment
Proficiency with Zendesk or similar CRM systems
Ability to master new technology quickly and effectively
Experience in running tests and implementing processes