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Community Engagement Specialist
A company is looking for a Community Engagement Specialist to enhance customer experience through social media engagement. Key Responsibilities Monitor and engage with discussions in the community Facebook Group Respond to customer inquiries across various social media platforms Identify trends and collaborate with teams to improve customer support strategies Required Qualifications 3+ years of experience in social media support and community management Familiarity with Facebook Groups and ad comment moderation Experience in tracking customer sentiment and reporting insights Tech-savvy with proficiency in social media management platforms Willingness to work a flexible schedule based on customer needs
A company is looking for a Community Engagement Specialist to enhance customer experience through social media engagement.
Key Responsibilities
Monitor and engage with discussions in the community Facebook Group
Respond to customer inquiries across various social media platforms
Identify trends and collaborate with teams to improve customer support strategies
Required Qualifications
3+ years of experience in social media support and community management
Familiarity with Facebook Groups and ad comment moderation
Experience in tracking customer sentiment and reporting insights
Tech-savvy with proficiency in social media management platforms
Willingness to work a flexible schedule based on customer needs