Customer Service Coordinator

A company is looking for a Customer Service Coordinator to manage customer inquiries and concerns effectively. Key Responsibilities: Act as the main point of contact for customer inquiries, managing concerns and facilitating communication between families and the counseling team Utilize resolution resources to address customer issues, escalating when necessary and coordinating counselor reassignments Maintain accurate records of customer interactions and administer feedback surveys to inform service improvements Required Qualifications: Fluent in English, both spoken and written Experience in customer service or a related field Ability to work flexible hours, including evenings and weekends Strong organizational skills and attention to detail Proficiency in using CRM systems and project management tools

May 27, 2025 - 17:20

A company is looking for a Customer Service Coordinator to manage customer inquiries and concerns effectively. Key Responsibilities: Act as the main point of contact for customer inquiries, managing concerns and facilitating communication between families and the counseling team Utilize resolution resources to address customer issues, escalating when necessary and coordinating counselor reassignments Maintain accurate records of customer interactions and administer feedback surveys to inform service improvements Required Qualifications: Fluent in English, both spoken and written Experience in customer service or a related field Ability to work flexible hours, including evenings and weekends Strong organizational skills and attention to detail Proficiency in using CRM systems and project management tools