Customer Service Lead
A company is looking for a Customer Service Lead to provide leadership and support within their Customer Service team. Key Responsibilities Oversee day-to-day operations of the Customer Service department, including team coaching and process improvement Handle customer escalations and provide specialized attention and resolution Serve as the Lead for specialized areas of support, tracking performance metrics and assisting agents with advanced issues Required Qualifications Track record of strong performance with excellent customer satisfaction and productivity metrics Demonstrated ability to learn new support areas and perform at a high level Proactive and solution-oriented mindset Able to assist agents in learning both basic and advanced support tasks Ability to multi-task and adapt responsibilities based on support volumes
A company is looking for a Customer Service Lead to provide leadership and support within their Customer Service team.
Key Responsibilities
Oversee day-to-day operations of the Customer Service department, including team coaching and process improvement
Handle customer escalations and provide specialized attention and resolution
Serve as the Lead for specialized areas of support, tracking performance metrics and assisting agents with advanced issues
Required Qualifications
Track record of strong performance with excellent customer satisfaction and productivity metrics
Demonstrated ability to learn new support areas and perform at a high level
Proactive and solution-oriented mindset
Able to assist agents in learning both basic and advanced support tasks
Ability to multi-task and adapt responsibilities based on support volumes
