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Customer Service Quality Specialist
A company is looking for a Customer Service Quality Specialist to ensure quality assurance in service transactions. Key Responsibilities Conduct quality assurance reviews of service transactions for accuracy, timeliness, and efficiency Document deficiencies and collaborate with management to resolve quality-related issues Provide coaching and training recommendations based on regular audits of team performance Required Qualifications Associates degree or equivalent work experience required 0-1 years of customer service experience required Working knowledge of insurance industry operations and relevant regulations preferred Strong analytical and organizational skills Ability to adapt to changing processes and meet multiple deadlines
A company is looking for a Customer Service Quality Specialist to ensure quality assurance in service transactions.
Key Responsibilities
Conduct quality assurance reviews of service transactions for accuracy, timeliness, and efficiency
Document deficiencies and collaborate with management to resolve quality-related issues
Provide coaching and training recommendations based on regular audits of team performance
Required Qualifications
Associates degree or equivalent work experience required
0-1 years of customer service experience required
Working knowledge of insurance industry operations and relevant regulations preferred
Strong analytical and organizational skills
Ability to adapt to changing processes and meet multiple deadlines