Customer Solutions Representative

A company is looking for a Customer Solutions Representative to focus on customer retention and expansion in a B2B environment. Key Responsibilities Resolve outstanding issues and educate merchants on the value of remaining with the company Maintain current understanding of processing rate structures and collaborate with departments to address merchant concerns Make suggestions for process improvements to reduce account closures and handle special projects as assigned Required Qualifications High School Diploma or equivalent required; some college coursework preferred Minimum one (1) year experience in Customer Service, Sales, Retention, or Customer Loyalty Ability to balance assertiveness and empathy when negotiating with customers Strong proficiency with Google Suite Demonstrated ability to achieve and exceed goals and objectives

Feb 25, 2025 - 18:25

A company is looking for a Customer Solutions Representative to focus on customer retention and expansion in a B2B environment. Key Responsibilities Resolve outstanding issues and educate merchants on the value of remaining with the company Maintain current understanding of processing rate structures and collaborate with departments to address merchant concerns Make suggestions for process improvements to reduce account closures and handle special projects as assigned Required Qualifications High School Diploma or equivalent required; some college coursework preferred Minimum one (1) year experience in Customer Service, Sales, Retention, or Customer Loyalty Ability to balance assertiveness and empathy when negotiating with customers Strong proficiency with Google Suite Demonstrated ability to achieve and exceed goals and objectives