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Customer Success Retention Specialist
A company is looking for a Retention Specialist to join their Customer Success team. Key Responsibilities Partner with Account Management to identify at-risk customers and create tailored action plans Engage with at-risk customers to understand their needs and provide value-driven solutions Analyze customer health metrics to identify early signs of disengagement and execute outreach campaigns Required Qualifications 5+ years of experience in Customer Success, Account Management, or a related field focused on retention Proven track record of retaining at-risk accounts and reducing churn Strong analytical skills to interpret customer data and drive actionable insights Experience with CRM systems and customer success tools Experience in SaaS or technology-driven industries; dental or healthcare experience is a plus
A company is looking for a Retention Specialist to join their Customer Success team.
Key Responsibilities
Partner with Account Management to identify at-risk customers and create tailored action plans
Engage with at-risk customers to understand their needs and provide value-driven solutions
Analyze customer health metrics to identify early signs of disengagement and execute outreach campaigns
Required Qualifications
5+ years of experience in Customer Success, Account Management, or a related field focused on retention
Proven track record of retaining at-risk accounts and reducing churn
Strong analytical skills to interpret customer data and drive actionable insights
Experience with CRM systems and customer success tools
Experience in SaaS or technology-driven industries; dental or healthcare experience is a plus