Customer Support Principal
A company is looking for a Financial Edge NXT Customer Support Principal. Key Responsibilities Serve as the liaison between Customer Support and other departments, ensuring effective prioritization of issues Oversee complex customer cases and provide subject matter expertise for new functionalities Author and edit Knowledgebase content while capturing case trend data for process improvements Required Qualifications 4-6 years of experience with Blackbaud Financial Edge software Background in accounting, such as an Accounting degree or relevant experience Familiarity with Yodlee or other financial aggregators preferred Understanding of APIs (Application Programming Interface) preferred Ability to work effectively in changing environments and anticipate customer needs
A company is looking for a Financial Edge NXT Customer Support Principal.
Key Responsibilities
Serve as the liaison between Customer Support and other departments, ensuring effective prioritization of issues
Oversee complex customer cases and provide subject matter expertise for new functionalities
Author and edit Knowledgebase content while capturing case trend data for process improvements
Required Qualifications
4-6 years of experience with Blackbaud Financial Edge software
Background in accounting, such as an Accounting degree or relevant experience
Familiarity with Yodlee or other financial aggregators preferred
Understanding of APIs (Application Programming Interface) preferred
Ability to work effectively in changing environments and anticipate customer needs
