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Customer Support QA Manager
A company is looking for a Manager, Customer Support Quality Assurance (QA). Key Responsibilities: Design and implement a comprehensive customer service quality program Conduct audits of vendor quality assurance teams and analyze quality performance data Develop training programs and implement automation solutions for quality assurance processes Qualifications: Bachelor's degree in Business Administration or related field, or 4+ years of equivalent work experience 5+ years of experience in customer service quality assurance and contact center experience 2+ years of experience in financial services, specifically in Payments Strong understanding of quality assurance methodologies and experience with call monitoring Proficient in Google and Microsoft Office Suite; familiarity with quality assessment tools
A company is looking for a Manager, Customer Support Quality Assurance (QA).
Key Responsibilities:
Design and implement a comprehensive customer service quality program
Conduct audits of vendor quality assurance teams and analyze quality performance data
Develop training programs and implement automation solutions for quality assurance processes
Qualifications:
Bachelor's degree in Business Administration or related field, or 4+ years of equivalent work experience
5+ years of experience in customer service quality assurance and contact center experience
2+ years of experience in financial services, specifically in Payments
Strong understanding of quality assurance methodologies and experience with call monitoring
Proficient in Google and Microsoft Office Suite; familiarity with quality assessment tools