Customer Support Team Lead

A company is looking for a Customer Support Team Lead to manage a team and assist patients in accessing mental healthcare. Key Responsibilities Help patients gain access to mental healthcare via email and phone Coordinate between insurance payers and patients to arrange care and resolve issues Lead and mentor a team, providing feedback and conducting regular meetings Required Qualifications Minimum of 1 year of leadership experience At least 2 years of experience in a Customer Experience role Knowledge or experience in care coordination and medical administration preferred Strong interest in expanding access to mental health care Alignment with core values such as humility, ownership, and trust

Feb 16, 2025 - 19:19

A company is looking for a Customer Support Team Lead to manage a team and assist patients in accessing mental healthcare. Key Responsibilities Help patients gain access to mental healthcare via email and phone Coordinate between insurance payers and patients to arrange care and resolve issues Lead and mentor a team, providing feedback and conducting regular meetings Required Qualifications Minimum of 1 year of leadership experience At least 2 years of experience in a Customer Experience role Knowledge or experience in care coordination and medical administration preferred Strong interest in expanding access to mental health care Alignment with core values such as humility, ownership, and trust