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Customer Support Team Lead
A company is looking for a Customer Support Team Lead to manage the Technical Support Team and deliver exceptional customer service. Key Responsibilities Manage daily operations of the Technical Support Team to ensure high performance and service quality Mentor, coach, and train support staff while handling technical escalations Monitor team performance and develop, track, and report on team KPIs Required Qualifications Associate or bachelor's degree in business, management, or similar; highly preferred Minimum of 5+ years of experience in a technical support role, with at least 3 years of management experience required Proficient in using common support tools and platforms, including Zendesk Working knowledge of MongoDB and familiarity with Jira and Confluence Experience with Auth0, SSO configurations, and Pendo is a plus
A company is looking for a Customer Support Team Lead to manage the Technical Support Team and deliver exceptional customer service.
Key Responsibilities
Manage daily operations of the Technical Support Team to ensure high performance and service quality
Mentor, coach, and train support staff while handling technical escalations
Monitor team performance and develop, track, and report on team KPIs
Required Qualifications
Associate or bachelor's degree in business, management, or similar; highly preferred
Minimum of 5+ years of experience in a technical support role, with at least 3 years of management experience required
Proficient in using common support tools and platforms, including Zendesk
Working knowledge of MongoDB and familiarity with Jira and Confluence
Experience with Auth0, SSO configurations, and Pendo is a plus
