CX Operations Manager

A company is looking for a CX Operations Manager to drive operational excellence initiatives within key Customer Experience functions. Key Responsibilities Develop and implement scalable process enhancements that drive efficiency and produce measurable results Lead and develop a team of Operations Specialists to enhance processes supporting key CX stakeholders Collaborate cross-functionally to align operational processes with organizational goals and prioritize deliverables Required Qualifications 3+ years of experience in project management, change management, or process improvement roles Proven experience managing a high-performing team in operations roles Demonstrated expertise in project management with the ability to manage multiple priorities and deadlines Experience working in operations within customer-facing or CX-focused organizations Certifications in project management (e.g., PMP, Six Sigma) or process improvement methodologies are a plus

Mar 21, 2025 - 19:17

A company is looking for a CX Operations Manager to drive operational excellence initiatives within key Customer Experience functions. Key Responsibilities Develop and implement scalable process enhancements that drive efficiency and produce measurable results Lead and develop a team of Operations Specialists to enhance processes supporting key CX stakeholders Collaborate cross-functionally to align operational processes with organizational goals and prioritize deliverables Required Qualifications 3+ years of experience in project management, change management, or process improvement roles Proven experience managing a high-performing team in operations roles Demonstrated expertise in project management with the ability to manage multiple priorities and deadlines Experience working in operations within customer-facing or CX-focused organizations Certifications in project management (e.g., PMP, Six Sigma) or process improvement methodologies are a plus