Digital Client Success Manager

A company is looking for a Manager, Digital Client Success to lead a team focused on client success initiatives. Key Responsibilities: Lead and build a digital client success team focused on customer success through digital initiatives Own the strategy for Gross and Net Retention to ensure client satisfaction and product usage Identify upsell and cross-sell opportunities in collaboration with sales teams to enhance customer relationships Qualifications: 5+ years of experience in Customer Success or Account Management, with at least 2 years in a leadership role Strong experience with low-touch or digital client success strategies and customer health tools Proven track record in driving retention, renewals, and customer growth Strong analytical skills and experience using customer success platforms to manage KPIs Ability to lead and inspire a diverse team in a fast-paced environment

Apr 22, 2025 - 11:35

A company is looking for a Manager, Digital Client Success to lead a team focused on client success initiatives. Key Responsibilities: Lead and build a digital client success team focused on customer success through digital initiatives Own the strategy for Gross and Net Retention to ensure client satisfaction and product usage Identify upsell and cross-sell opportunities in collaboration with sales teams to enhance customer relationships Qualifications: 5+ years of experience in Customer Success or Account Management, with at least 2 years in a leadership role Strong experience with low-touch or digital client success strategies and customer health tools Proven track record in driving retention, renewals, and customer growth Strong analytical skills and experience using customer success platforms to manage KPIs Ability to lead and inspire a diverse team in a fast-paced environment