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Digital Engagement Response Lead
A company is looking for a Digital Engagement Response Lead. Key Responsibilities Lead performance management through coaching, quality reviews, and development-focused sessions Drive team excellence by ensuring quality scores and delivering constructive feedback Implement onboarding and training programs while monitoring performance metrics for customer satisfaction Required Qualifications 1 or more years of experience in a related field Proven track record in performance management and team development Experience in designing coaching programs that improve quality and efficiency Strong background in quality assurance and performance monitoring Experience in social community ecosystems and service channels
A company is looking for a Digital Engagement Response Lead.
Key Responsibilities
Lead performance management through coaching, quality reviews, and development-focused sessions
Drive team excellence by ensuring quality scores and delivering constructive feedback
Implement onboarding and training programs while monitoring performance metrics for customer satisfaction
Required Qualifications
1 or more years of experience in a related field
Proven track record in performance management and team development
Experience in designing coaching programs that improve quality and efficiency
Strong background in quality assurance and performance monitoring
Experience in social community ecosystems and service channels