Digital Support Representative
A company is looking for a Digital Support Representative - Contractor. Key Responsibilities Provide technical support for the Learning Site and associated digital products through phone, chat, and email Troubleshoot and resolve end-user issues related to platform functionality and access Document and update internal knowledge base articles to enhance team efficiency and customer self-service options Required Qualifications 1 year of experience in customer support or technical support roles Experience in technical administrative support and/or technical call center preferred Experience with CRM software required; Salesforce preferred Ability to effectively communicate technical concepts to a nontechnical audience
A company is looking for a Digital Support Representative - Contractor.
Key Responsibilities
Provide technical support for the Learning Site and associated digital products through phone, chat, and email
Troubleshoot and resolve end-user issues related to platform functionality and access
Document and update internal knowledge base articles to enhance team efficiency and customer self-service options
Required Qualifications
1 year of experience in customer support or technical support roles
Experience in technical administrative support and/or technical call center preferred
Experience with CRM software required; Salesforce preferred
Ability to effectively communicate technical concepts to a nontechnical audience
