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Director of Call Center Operations
A company is looking for a Director of Call Center Operations. Key Responsibilities Lead and manage all operations of the call center to meet service delivery standards and compliance Drive execution of growth initiatives related to the contact center and oversee tracking and reporting Develop strong leadership within the team and prepare executive-level reporting for decision support Required Qualifications Minimum 7 years of operational experience in inbound and outbound call centers, preferably in healthcare Bachelor's degree or equivalent business experience 10+ years of experience managing strategic relationships with vendors or partners 5+ years of experience in progressive management roles Strong understanding of HIPAA requirements and call center software applications
A company is looking for a Director of Call Center Operations.
Key Responsibilities
Lead and manage all operations of the call center to meet service delivery standards and compliance
Drive execution of growth initiatives related to the contact center and oversee tracking and reporting
Develop strong leadership within the team and prepare executive-level reporting for decision support
Required Qualifications
Minimum 7 years of operational experience in inbound and outbound call centers, preferably in healthcare
Bachelor's degree or equivalent business experience
10+ years of experience managing strategic relationships with vendors or partners
5+ years of experience in progressive management roles
Strong understanding of HIPAA requirements and call center software applications