Director of Community

A company is looking for a Director of Community to lead community and customer support teams for a mobile-first RPG. Key Responsibilities Develop and implement community engagement strategies to foster a positive environment Build and lead a customer support team to enhance player satisfaction and retention Oversee player experience and implement feedback loops for continuous improvement Required Qualifications 7+ years of experience in community management and customer support within the gaming industry Strong leadership skills with experience in team building and management Deep understanding of customer service tools and best practices Analytical mindset for improving complex work processes A passion for gaming and creating engaging player experiences

Jun 18, 2025 - 13:30

A company is looking for a Director of Community to lead community and customer support teams for a mobile-first RPG. Key Responsibilities Develop and implement community engagement strategies to foster a positive environment Build and lead a customer support team to enhance player satisfaction and retention Oversee player experience and implement feedback loops for continuous improvement Required Qualifications 7+ years of experience in community management and customer support within the gaming industry Strong leadership skills with experience in team building and management Deep understanding of customer service tools and best practices Analytical mindset for improving complex work processes A passion for gaming and creating engaging player experiences