Director of Customer Care

A company is looking for a Director of Customer Care and Appeals/Grievances. Key Responsibilities Lead departments providing services to members and providers, ensuring high customer service standards Oversee appeals and grievances activities to meet regulatory and company goals Direct member outreach initiatives to gather insights for effective care planning Required Qualifications and Education Bachelor's degree or equivalent experience required; Master's degree preferred Five years of progressive leadership experience required Three years of experience with managed care required; Medicaid and Medicare experience preferred Experience or training in computer applications including electronic documentation required

Mar 7, 2025 - 11:37

A company is looking for a Director of Customer Care and Appeals/Grievances. Key Responsibilities Lead departments providing services to members and providers, ensuring high customer service standards Oversee appeals and grievances activities to meet regulatory and company goals Direct member outreach initiatives to gather insights for effective care planning Required Qualifications and Education Bachelor's degree or equivalent experience required; Master's degree preferred Five years of progressive leadership experience required Three years of experience with managed care required; Medicaid and Medicare experience preferred Experience or training in computer applications including electronic documentation required