Director of Customer Intelligence

A company is looking for a Director of Customer Intelligence. Key Responsibilities Lead the development and execution of customer intelligence strategies, including segmentation and Voice of Customer (VoC) programs Manage a team of analysts, ensuring effective collaboration across departments to enhance customer experience Utilize predictive analytics to identify customer trends and deliver actionable insights for strategic decision-making Required Qualifications Bachelor's Degree required; Master's Degree preferred in Business, Marketing, Data Science, Statistics, or related field Minimum 8 years of experience in customer intelligence or analytics, with at least 3 years in a leadership role Expertise in customer segmentation and data analysis methodologies Strong proficiency with analytics tools (e.g., SQL, Tableau, Power BI, SAS, R, Python) Familiarity with data privacy regulations and customer journey mapping preferred

Mar 12, 2025 - 18:33
 0
Director of Customer Intelligence
A company is looking for a Director of Customer Intelligence. Key Responsibilities Lead the development and execution of customer intelligence strategies, including segmentation and Voice of Customer (VoC) programs Manage a team of analysts, ensuring effective collaboration across departments to enhance customer experience Utilize predictive analytics to identify customer trends and deliver actionable insights for strategic decision-making Required Qualifications Bachelor's Degree required; Master's Degree preferred in Business, Marketing, Data Science, Statistics, or related field Minimum 8 years of experience in customer intelligence or analytics, with at least 3 years in a leadership role Expertise in customer segmentation and data analysis methodologies Strong proficiency with analytics tools (e.g., SQL, Tableau, Power BI, SAS, R, Python) Familiarity with data privacy regulations and customer journey mapping preferred