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Director of Customer Loyalty
A company is looking for a Director, Loyalty who will lead customer engagement and retention strategies. Key Responsibilities Evolve and manage a comprehensive loyalty program that enhances customer experience and aligns with business objectives Analyze customer data and program performance to drive continuous improvement and identify growth opportunities Collaborate with cross-functional teams to integrate loyalty initiatives across all customer touchpoints Required Qualifications 10+ years of experience in loyalty and retention program management Strong understanding of customer data, analytics, and segmentation strategies Proven experience in designing and executing successful loyalty programs Excellent leadership and project management skills Ability to translate complex ideas into clear, engaging designs that drive business results
A company is looking for a Director, Loyalty who will lead customer engagement and retention strategies.
Key Responsibilities
Evolve and manage a comprehensive loyalty program that enhances customer experience and aligns with business objectives
Analyze customer data and program performance to drive continuous improvement and identify growth opportunities
Collaborate with cross-functional teams to integrate loyalty initiatives across all customer touchpoints
Required Qualifications
10+ years of experience in loyalty and retention program management
Strong understanding of customer data, analytics, and segmentation strategies
Proven experience in designing and executing successful loyalty programs
Excellent leadership and project management skills
Ability to translate complex ideas into clear, engaging designs that drive business results