Director of Customer Success Management

A company is looking for a Senior Manager/Director of Customer Success Management. Key Responsibilities Hire, coach, and develop a team of Customer Success Managers to meet company goals Build strong relationships with various departments to enhance customer satisfaction and success Analyze performance trends in the Enterprise customer segment to guide company investments Required Qualifications 5+ years of experience in account management or services in the real estate/title industry or enterprise software 7+ years of management experience, preferably in the same sectors Demonstrated ability to influence customers and internal stakeholders Experience in resolving complex customer situations and managing escalations Proven track record of defining objectives and aligning them with business goals

Mar 18, 2025 - 23:42

A company is looking for a Senior Manager/Director of Customer Success Management. Key Responsibilities Hire, coach, and develop a team of Customer Success Managers to meet company goals Build strong relationships with various departments to enhance customer satisfaction and success Analyze performance trends in the Enterprise customer segment to guide company investments Required Qualifications 5+ years of experience in account management or services in the real estate/title industry or enterprise software 7+ years of management experience, preferably in the same sectors Demonstrated ability to influence customers and internal stakeholders Experience in resolving complex customer situations and managing escalations Proven track record of defining objectives and aligning them with business goals