Director of Customer Support
A company is looking for a Director, Customer Support to lead and evolve their customer service teams. Key Responsibilities Develop and execute a long-term vision and strategy for the customer support organization Lead and inspire a team of customer support managers and specialists to deliver outstanding service Optimize customer support operations and ensure high standards of service quality and efficiency Required Qualifications Minimum of 5-7+ years of experience in customer support, with at least 3+ years in a leadership role Proven track record of managing high-performing customer support teams and driving results Strong expertise in customer support operations and process improvement Experience with customer support tools and CRM platforms (e.g., Intercom, Salesforce, Jira) Strong analytical skills with the ability to interpret data and implement strategies based on findings
A company is looking for a Director, Customer Support to lead and evolve their customer service teams.
Key Responsibilities
Develop and execute a long-term vision and strategy for the customer support organization
Lead and inspire a team of customer support managers and specialists to deliver outstanding service
Optimize customer support operations and ensure high standards of service quality and efficiency
Required Qualifications
Minimum of 5-7+ years of experience in customer support, with at least 3+ years in a leadership role
Proven track record of managing high-performing customer support teams and driving results
Strong expertise in customer support operations and process improvement
Experience with customer support tools and CRM platforms (e.g., Intercom, Salesforce, Jira)
Strong analytical skills with the ability to interpret data and implement strategies based on findings
