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Director of Customer Support
A company is looking for a Director of Customer Support to lead and scale their global Customer and Product Support organization. Key Responsibilities Develop and execute a scalable support strategy that enhances the customer experience Lead, mentor, and grow a high-performing Customer Support team while overseeing global 24/7 technical support operations Drive the adoption of AI, automation, and self-service solutions to enhance efficiency and optimize support channels Required Qualifications 7+ years of experience in customer support leadership roles, preferably in SaaS or cybersecurity Proven track record of scaling global support teams in a high-growth environment Deep experience in technical support operations, including incident management and process optimization Expertise in AI, automation, and self-service strategies Strong understanding of cybersecurity concepts and the ability to analyze support data for performance improvements
A company is looking for a Director of Customer Support to lead and scale their global Customer and Product Support organization.
Key Responsibilities
Develop and execute a scalable support strategy that enhances the customer experience
Lead, mentor, and grow a high-performing Customer Support team while overseeing global 24/7 technical support operations
Drive the adoption of AI, automation, and self-service solutions to enhance efficiency and optimize support channels
Required Qualifications
7+ years of experience in customer support leadership roles, preferably in SaaS or cybersecurity
Proven track record of scaling global support teams in a high-growth environment
Deep experience in technical support operations, including incident management and process optimization
Expertise in AI, automation, and self-service strategies
Strong understanding of cybersecurity concepts and the ability to analyze support data for performance improvements