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Director of Customer Support
A company is looking for a Director of Customer Support to lead their global support function and enhance customer experiences. Key Responsibilities Lead and scale a high-performing, globally distributed support team Develop and own a support tooling strategy to enable proactive and personalized support experiences Use support trend data to influence product development and improve self-service adoption Required Qualifications 7+ years of experience in SaaS support roles, with 3+ years in a senior leadership position Proven track record of designing and executing scalable support strategies Experience managing support teams across multiple time zones or regions Deep knowledge of support tooling, CRM systems, and automation platforms Strong data analysis skills to leverage support metrics for decision-making
A company is looking for a Director of Customer Support to lead their global support function and enhance customer experiences.
Key Responsibilities
Lead and scale a high-performing, globally distributed support team
Develop and own a support tooling strategy to enable proactive and personalized support experiences
Use support trend data to influence product development and improve self-service adoption
Required Qualifications
7+ years of experience in SaaS support roles, with 3+ years in a senior leadership position
Proven track record of designing and executing scalable support strategies
Experience managing support teams across multiple time zones or regions
Deep knowledge of support tooling, CRM systems, and automation platforms
Strong data analysis skills to leverage support metrics for decision-making
