Director of Homeowner Support

A company is looking for a Director of Homeowner Support. Key Responsibilities Define and drive strategies for exceptional customer experiences across all touchpoints Foster a positive work environment and provide growth opportunities for team members Manage relationships with offshore BPO partners to ensure service quality and efficiency Required Qualifications Bachelor's degree in a relevant field; MBA or advanced degree preferred 6+ years of experience in Customer Experience, with at least 4 years in a senior leadership role Deep understanding of customer needs and experience principles, with a data-driven approach Marketplace experience preferred, with knowledge of industry best practices Strong analytical skills and proficiency in Excel, Salesforce Suite, and Looker

Feb 13, 2025 - 12:41

A company is looking for a Director of Homeowner Support. Key Responsibilities Define and drive strategies for exceptional customer experiences across all touchpoints Foster a positive work environment and provide growth opportunities for team members Manage relationships with offshore BPO partners to ensure service quality and efficiency Required Qualifications Bachelor's degree in a relevant field; MBA or advanced degree preferred 6+ years of experience in Customer Experience, with at least 4 years in a senior leadership role Deep understanding of customer needs and experience principles, with a data-driven approach Marketplace experience preferred, with knowledge of industry best practices Strong analytical skills and proficiency in Excel, Salesforce Suite, and Looker