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Director of Patient Experience
A company is looking for a Director of Patient Experience & Optimization. Key Responsibilities Lead the optimization roadmap for the Patient Experience contact center, including AI deployment and outbound collections strategy Oversee system integration to enable CRM-like functionality and real-time agent support Manage cross-functional teams and vendor partnerships to enhance revenue collection strategies and ensure compliance Required Qualifications Bachelor's degree in Business Administration or related field preferred, with 7+ years of relevant experience 10+ years of management experience in a fast-paced, high-volume managed care environment In-depth knowledge of healthcare reimbursement, claims adjudication, and the collections process Proven ability to manage call center performance metrics and drive customer satisfaction Advanced proficiency in MS Excel and PowerPoint for reporting and data analysis
A company is looking for a Director of Patient Experience & Optimization.
Key Responsibilities
Lead the optimization roadmap for the Patient Experience contact center, including AI deployment and outbound collections strategy
Oversee system integration to enable CRM-like functionality and real-time agent support
Manage cross-functional teams and vendor partnerships to enhance revenue collection strategies and ensure compliance
Required Qualifications
Bachelor's degree in Business Administration or related field preferred, with 7+ years of relevant experience
10+ years of management experience in a fast-paced, high-volume managed care environment
In-depth knowledge of healthcare reimbursement, claims adjudication, and the collections process
Proven ability to manage call center performance metrics and drive customer satisfaction
Advanced proficiency in MS Excel and PowerPoint for reporting and data analysis
