Director of Support Operations

A company is looking for a Director of Operational Support. Key Responsibilities Oversee daily support activities and guide process optimization for customer support Lead and develop a team of operational members, supporting call center operations and training Leverage analytics to drive efficiencies, monitor key metrics, and manage technical tools for customer support Required Qualifications 5+ years of experience leading technical teams, preferably in a call center setting 3+ years of experience in leading complex operational optimization projects In-depth knowledge of telephony and call center tools Proficient in project management tools and methodologies A passion for customer care and supporting team members

Feb 15, 2025 - 00:55

A company is looking for a Director of Operational Support. Key Responsibilities Oversee daily support activities and guide process optimization for customer support Lead and develop a team of operational members, supporting call center operations and training Leverage analytics to drive efficiencies, monitor key metrics, and manage technical tools for customer support Required Qualifications 5+ years of experience leading technical teams, preferably in a call center setting 3+ years of experience in leading complex operational optimization projects In-depth knowledge of telephony and call center tools Proficient in project management tools and methodologies A passion for customer care and supporting team members