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Director of Support Operations
A company is looking for a Director of Operational Support. Key Responsibilities Oversee daily support activities and guide process optimization for customer support Lead and develop a team of operational members, supporting call center operations and training Leverage analytics to drive efficiencies, monitor key metrics, and manage technical tools for customer support Required Qualifications 5+ years of experience leading technical teams, preferably in a call center setting 3+ years of experience in leading complex operational optimization projects In-depth knowledge of telephony and call center tools Proficient in project management tools and methodologies A passion for customer care and supporting team members
A company is looking for a Director of Operational Support.
Key Responsibilities
Oversee daily support activities and guide process optimization for customer support
Lead and develop a team of operational members, supporting call center operations and training
Leverage analytics to drive efficiencies, monitor key metrics, and manage technical tools for customer support
Required Qualifications
5+ years of experience leading technical teams, preferably in a call center setting
3+ years of experience in leading complex operational optimization projects
In-depth knowledge of telephony and call center tools
Proficient in project management tools and methodologies
A passion for customer care and supporting team members