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Ecommerce Customer Service Manager
A company is looking for an Ecommerce Customer Service Manager (Amazon & Shopify) (Remote). Key Responsibilities Lead and develop a high-performing customer service team to enhance customer satisfaction Monitor and improve customer happiness while driving sales through upselling and cross-selling Ensure smooth order processing and compliance with Amazon and Shopify policies Required Qualifications 5 years of experience in customer service and fulfillment, specifically with Amazon and Shopify Proven track record of driving sales and improving customer satisfaction Familiarity with customer service tools like Re:amaze Strong analytical skills for measuring CSAT and conversion rates Highly organized with strong leadership abilities
A company is looking for an Ecommerce Customer Service Manager (Amazon & Shopify) (Remote).
Key Responsibilities
Lead and develop a high-performing customer service team to enhance customer satisfaction
Monitor and improve customer happiness while driving sales through upselling and cross-selling
Ensure smooth order processing and compliance with Amazon and Shopify policies
Required Qualifications
5 years of experience in customer service and fulfillment, specifically with Amazon and Shopify
Proven track record of driving sales and improving customer satisfaction
Familiarity with customer service tools like Re:amaze
Strong analytical skills for measuring CSAT and conversion rates
Highly organized with strong leadership abilities