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Ecommerce Customer Service Specialist
A company is looking for an Ecommerce Customer Service Specialist. Key Responsibilities Respond promptly and professionally to customer inquiries via various channels Assist customers with product information, order status, returns, and exchanges Resolve customer complaints effectively and maintain detailed records in the CRM system Required Qualifications Experience providing customer service for e-commerce companies Ability to work remotely in the Pacific or Mountain time zone Familiarity with CRM systems Knowledge of retail product offerings and policies Capability to work cross-functionally with other teams
A company is looking for an Ecommerce Customer Service Specialist.
Key Responsibilities
Respond promptly and professionally to customer inquiries via various channels
Assist customers with product information, order status, returns, and exchanges
Resolve customer complaints effectively and maintain detailed records in the CRM system
Required Qualifications
Experience providing customer service for e-commerce companies
Ability to work remotely in the Pacific or Mountain time zone
Familiarity with CRM systems
Knowledge of retail product offerings and policies
Capability to work cross-functionally with other teams