Encompass Support Manager
A company is looking for an Encompass Support Manager to oversee the Support Portal and team. Key Responsibilities Lead and manage day-to-day support operational activities and ticket management Ensure adherence to policies, procedures, and risk mitigation activities Recruit, train, and develop team members while promoting a customer-focused environment Required Qualifications High School Diploma or equivalent 5+ years of experience with LOS systems and understanding of the mortgage loan lifecycle 5+ years of experience as a LOS System Administrator Previous management experience required Experience with data reporting tools, such as Salesforce or Tableau, preferred
A company is looking for an Encompass Support Manager to oversee the Support Portal and team.
Key Responsibilities
Lead and manage day-to-day support operational activities and ticket management
Ensure adherence to policies, procedures, and risk mitigation activities
Recruit, train, and develop team members while promoting a customer-focused environment
Required Qualifications
High School Diploma or equivalent
5+ years of experience with LOS systems and understanding of the mortgage loan lifecycle
5+ years of experience as a LOS System Administrator
Previous management experience required
Experience with data reporting tools, such as Salesforce or Tableau, preferred
