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Escalations Coordinator
A company is looking for an Escalations Coordinator to manage high value Host-related inquiries and escalations. Key Responsibilities Serve as additional Host-facing support for the Market Management Team Provide end-to-end resolution and communication to Hosts while maintaining professionalism Triage and assign escalations tickets and provide recommendations for efficient resolution Required Qualifications 4+ years of experience in Customer Support or Account Management Proven expertise in handling high value and time-sensitive customer service inquiries Native Spanish speaker with business-level English proficiency Proficiency in tools like Salesforce, G-Suite, and Jira (preferred) Ability to manage multiple priorities in a fast-paced environment
A company is looking for an Escalations Coordinator to manage high value Host-related inquiries and escalations.
Key Responsibilities
Serve as additional Host-facing support for the Market Management Team
Provide end-to-end resolution and communication to Hosts while maintaining professionalism
Triage and assign escalations tickets and provide recommendations for efficient resolution
Required Qualifications
4+ years of experience in Customer Support or Account Management
Proven expertise in handling high value and time-sensitive customer service inquiries
Native Spanish speaker with business-level English proficiency
Proficiency in tools like Salesforce, G-Suite, and Jira (preferred)
Ability to manage multiple priorities in a fast-paced environment