Florida Customer Success Manager
A company is looking for a Customer Success Manager. Key Responsibilities Drive meaningful adoption of the platform through effective onboarding and integration into instructional routines Achieve measurable outcomes by hitting key metrics related to usage, renewals, and revenue retention Deepen strategic relationships within school systems and create scalable resources to support customer success Required Qualifications Minimum 2-3 years in a customer-facing role such as customer success, account management, or EdTech implementation Proficiency with CRMs and customer success tools such as Gong or Salesforce Experience in K-12 education, ideally as a classroom teacher or instructional coach (preferred) Relentless ownership and operational excellence in managing accounts Instructional fluency with an understanding of educators' needs and school operations
A company is looking for a Customer Success Manager.
Key Responsibilities
Drive meaningful adoption of the platform through effective onboarding and integration into instructional routines
Achieve measurable outcomes by hitting key metrics related to usage, renewals, and revenue retention
Deepen strategic relationships within school systems and create scalable resources to support customer success
Required Qualifications
Minimum 2-3 years in a customer-facing role such as customer success, account management, or EdTech implementation
Proficiency with CRMs and customer success tools such as Gong or Salesforce
Experience in K-12 education, ideally as a classroom teacher or instructional coach (preferred)
Relentless ownership and operational excellence in managing accounts
Instructional fluency with an understanding of educators' needs and school operations
