Genesys Architect

A company is looking for a Genesys Cloud Architect. Key Responsibilities Design and build efficient call flows using Genesys Architect Provide technical solutions to meet client needs, involving complex integrations and customizations Lead the implementation of Genesys features and functions, guiding clients through setup and optimization Required Qualifications Strong understanding of Genesys and related technologies Proven experience in call center technology domains, including telephony self-service solutions, call routing, and reporting Extensive knowledge of CTI system integration, architectural design, and implementations Experience with migrating premise telephony systems to multi-channel enterprise platforms Familiarity with VOIP and traditional telephony protocols

May 7, 2025 - 14:12

A company is looking for a Genesys Cloud Architect. Key Responsibilities Design and build efficient call flows using Genesys Architect Provide technical solutions to meet client needs, involving complex integrations and customizations Lead the implementation of Genesys features and functions, guiding clients through setup and optimization Required Qualifications Strong understanding of Genesys and related technologies Proven experience in call center technology domains, including telephony self-service solutions, call routing, and reporting Extensive knowledge of CTI system integration, architectural design, and implementations Experience with migrating premise telephony systems to multi-channel enterprise platforms Familiarity with VOIP and traditional telephony protocols