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Support Desk Specialist
A company is looking for a Support Desk Specialist (12hr Nights). Key Responsibilities Provide technical support and remote help desk services to clients, escalating issues as necessary Review systems and make recommendations for improving efficiency and performance Maintain client documentation and stay updated on relevant technology and systems Required Qualifications Bachelor's degree and two years of relevant experience, or equivalent combination of education and experience Current certifications such as MCSA, CMNA, CCENT, CCA, VCA, EMC-SA, BAIS, A+, N+, or Security+ preferred Solid understanding of network operating systems and applications Proficiency with business collaboration tools, including MS Office applications Ability to work in a call center environment and support multiple companies
A company is looking for a Support Desk Specialist (12hr Nights).
Key Responsibilities
Provide technical support and remote help desk services to clients, escalating issues as necessary
Review systems and make recommendations for improving efficiency and performance
Maintain client documentation and stay updated on relevant technology and systems
Required Qualifications
Bachelor's degree and two years of relevant experience, or equivalent combination of education and experience
Current certifications such as MCSA, CMNA, CCENT, CCA, VCA, EMC-SA, BAIS, A+, N+, or Security+ preferred
Solid understanding of network operating systems and applications
Proficiency with business collaboration tools, including MS Office applications
Ability to work in a call center environment and support multiple companies
