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Head of Center of Excellence
A company is looking for a Head of Center of Excellence to lead initiatives that drive KPI and process excellence across the organization. Key Responsibilities Lead the development and execution of strategic programs to drive operational excellence and elevate organizational KPIs Foster cross-functional alignment to identify operational gaps and improvement opportunities Develop and implement capacity planning models to optimize resource allocation and scalability Required Qualifications 10+ years of experience in strategic program leadership, preferably in customer success or operations Proven track record of leading high-impact, cross-functional initiatives at scale Expertise in capacity planning, customer journey mapping, and change management strategy development Experience with governance frameworks and project management methodologies Adept at using program management tools and platforms
A company is looking for a Head of Center of Excellence to lead initiatives that drive KPI and process excellence across the organization.
Key Responsibilities
Lead the development and execution of strategic programs to drive operational excellence and elevate organizational KPIs
Foster cross-functional alignment to identify operational gaps and improvement opportunities
Develop and implement capacity planning models to optimize resource allocation and scalability
Required Qualifications
10+ years of experience in strategic program leadership, preferably in customer success or operations
Proven track record of leading high-impact, cross-functional initiatives at scale
Expertise in capacity planning, customer journey mapping, and change management strategy development
Experience with governance frameworks and project management methodologies
Adept at using program management tools and platforms