Healthcare Member Advocate

A company is looking for a Member Advocate to help members navigate healthcare benefits and provide high-quality support. Key Responsibilities Provide empathetic support through inbound calls and chats, ensuring respectful and solutions-oriented interactions Advocate for members by resolving health plan-related questions and facilitating access to healthcare resources Own the member journey by researching and resolving complex cases to minimize member effort Qualifications Bachelor's degree or 5 years of relevant experience in healthcare (preferred) Comfort with high-volume inbound phone work and familiarity with VoIP phone systems Technical proficiency with Google apps, Apple products, and customer relationship management software Understanding of HIPAA guidelines and regulations to maintain member confidentiality Ability to work from a secure home office with minimal distractions

Jun 25, 2025 - 13:50

A company is looking for a Member Advocate to help members navigate healthcare benefits and provide high-quality support. Key Responsibilities Provide empathetic support through inbound calls and chats, ensuring respectful and solutions-oriented interactions Advocate for members by resolving health plan-related questions and facilitating access to healthcare resources Own the member journey by researching and resolving complex cases to minimize member effort Qualifications Bachelor's degree or 5 years of relevant experience in healthcare (preferred) Comfort with high-volume inbound phone work and familiarity with VoIP phone systems Technical proficiency with Google apps, Apple products, and customer relationship management software Understanding of HIPAA guidelines and regulations to maintain member confidentiality Ability to work from a secure home office with minimal distractions