Help Desk Level 2 Support

A company is looking for a Help Desk Level 2 Support Specialist. Key Responsibilities Provide Level 2 support for IT-related requests and troubleshoot incidents Collaborate with IT teams and managers to manage software, system tools, and vendor onboarding Perform SharePoint administration tasks and assist in creating internal documentation Required Qualifications 4-year degree in an IT-related field or 4 years of direct IT support experience Experience with Atlassian products, particularly Jira Service Management Solid experience in SharePoint administration, including permissions and content management Experience in an IT support/help desk role, managing a variety of technical issues Familiarity with API-related tasks is a plus

Mar 21, 2025 - 20:25

A company is looking for a Help Desk Level 2 Support Specialist. Key Responsibilities Provide Level 2 support for IT-related requests and troubleshoot incidents Collaborate with IT teams and managers to manage software, system tools, and vendor onboarding Perform SharePoint administration tasks and assist in creating internal documentation Required Qualifications 4-year degree in an IT-related field or 4 years of direct IT support experience Experience with Atlassian products, particularly Jira Service Management Solid experience in SharePoint administration, including permissions and content management Experience in an IT support/help desk role, managing a variety of technical issues Familiarity with API-related tasks is a plus