Inbound Donor Retention Specialist
A company is looking for a contractor to manage the Inbound Saves Program. Key Responsibilities Manage inbound calls and emails, providing live agent support and updating donor records Implement and execute the Donor Saves program to retain donor contributions Produce regular performance reports and maintain high customer service standards Required Qualifications Experience in inbound telemarketing or customer service support Ability to handle donation processing via major credit cards over the phone Proficiency in developing training materials and delivering agent training Experience with database management and reporting on Key Performance Indicators (KPIs) Commitment to equity, diversity, and inclusion in workplace practices
A company is looking for a contractor to manage the Inbound Saves Program.
Key Responsibilities
Manage inbound calls and emails, providing live agent support and updating donor records
Implement and execute the Donor Saves program to retain donor contributions
Produce regular performance reports and maintain high customer service standards
Required Qualifications
Experience in inbound telemarketing or customer service support
Ability to handle donation processing via major credit cards over the phone
Proficiency in developing training materials and delivering agent training
Experience with database management and reporting on Key Performance Indicators (KPIs)
Commitment to equity, diversity, and inclusion in workplace practices
