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Integrated Customer Services Team Lead
A company is looking for an ICS Team Lead. Key Responsibilities Ensure a safe work environment and model the company culture Act as the first line of support for the ICS team and manage customer escalations Monitor performance metrics and conduct quality assurance and training activities Required Qualifications and Education 3-5 years of experience in customer service and/or data entry Experience with telephone systems and data processing Proficient in Microsoft Office applications Ability to work flexible hours, including evenings and weekends Bilingual in English/Spanish is a plus
A company is looking for an ICS Team Lead.
Key Responsibilities
Ensure a safe work environment and model the company culture
Act as the first line of support for the ICS team and manage customer escalations
Monitor performance metrics and conduct quality assurance and training activities
Required Qualifications and Education
3-5 years of experience in customer service and/or data entry
Experience with telephone systems and data processing
Proficient in Microsoft Office applications
Ability to work flexible hours, including evenings and weekends
Bilingual in English/Spanish is a plus
