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Junior Service Desk Technician
A company is looking for a Junior Service Desk Analyst, Technician. Key Responsibilities Assist personnel with Level 1 IT support requests through various channels Conduct initial troubleshooting and escalate unresolved incidents as necessary Document customer interactions and verify ticket closure for satisfaction Required Qualifications High School Diploma 2+ years of experience in deskside support ITIL certification preferred Must be a U.S. Citizen
A company is looking for a Junior Service Desk Analyst, Technician.
Key Responsibilities
Assist personnel with Level 1 IT support requests through various channels
Conduct initial troubleshooting and escalate unresolved incidents as necessary
Document customer interactions and verify ticket closure for satisfaction
Required Qualifications
High School Diploma
2+ years of experience in deskside support
ITIL certification preferred
Must be a U.S. Citizen
