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IT Support Associate
A company is looking for an IT Support Associate to provide IT support to its personnel. Key Responsibilities Support Tier 1 support requests during business hours Triage, solve, and escalate user issues through the internal ticketing system Execute hardware setups and onboarding for new hires Required Qualifications Basic understanding of Google Workspace and macOS Experience in a customer-facing support role Ability to work independently and collaboratively in a fast-paced environment Familiarity with Software as a Service and SSO IAM systems Strong organizational skills for documenting support processes
A company is looking for an IT Support Associate to provide IT support to its personnel.
Key Responsibilities
Support Tier 1 support requests during business hours
Triage, solve, and escalate user issues through the internal ticketing system
Execute hardware setups and onboarding for new hires
Required Qualifications
Basic understanding of Google Workspace and macOS
Experience in a customer-facing support role
Ability to work independently and collaboratively in a fast-paced environment
Familiarity with Software as a Service and SSO IAM systems
Strong organizational skills for documenting support processes
