Knowledge Base Manager

A company is looking for a Knowledge Base Manager to oversee the self-service content and knowledge strategy for their Help Center. Key Responsibilities Write and refresh Knowledge Base articles as needed Collaborate with cross-functional teams to align content with product releases and support priorities Identify content gaps and ensure content quality and localization are maintained Qualifications 3-5 years of experience in content management, knowledge management, or technical writing in a B2B SaaS environment Proven experience in building and managing customer-facing Knowledge Bases Proficiency in using AI tools for content creation and optimization Strong analytical skills to leverage data for content optimization Proactive and organized with a strong sense of accountability

Jun 19, 2025 - 15:20

A company is looking for a Knowledge Base Manager to oversee the self-service content and knowledge strategy for their Help Center. Key Responsibilities Write and refresh Knowledge Base articles as needed Collaborate with cross-functional teams to align content with product releases and support priorities Identify content gaps and ensure content quality and localization are maintained Qualifications 3-5 years of experience in content management, knowledge management, or technical writing in a B2B SaaS environment Proven experience in building and managing customer-facing Knowledge Bases Proficiency in using AI tools for content creation and optimization Strong analytical skills to leverage data for content optimization Proactive and organized with a strong sense of accountability