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L2 Technical Support Specialist
A company is looking for a Middle L2 Technical Support Specialist for MarTech. Key Responsibilities Handling operational and technical support requests from clients Investigating, triaging, and resolving incidents or escalating when needed Collaborating with QA, development, and product teams to resolve configuration issues Required Qualifications 1-2 years in technical support, client success, QA, or IT operations Experience in a B2B or SaaS company preferred Understanding of how web-based systems work (HTTP, APIs, logs, etc.) Experience with ticketing systems (e.g., Jira, Zendesk) Basic knowledge of databases (ability to run simple SQL queries)
A company is looking for a Middle L2 Technical Support Specialist for MarTech.
Key Responsibilities
Handling operational and technical support requests from clients
Investigating, triaging, and resolving incidents or escalating when needed
Collaborating with QA, development, and product teams to resolve configuration issues
Required Qualifications
1-2 years in technical support, client success, QA, or IT operations
Experience in a B2B or SaaS company preferred
Understanding of how web-based systems work (HTTP, APIs, logs, etc.)
Experience with ticketing systems (e.g., Jira, Zendesk)
Basic knowledge of databases (ability to run simple SQL queries)
