Lead Customer Success Manager
A company is looking for a Lead Customer Success Manager. Key Responsibilities Manage customer outcomes and renewals, ensuring contract renewal rates and gross retention targets are met Engage with cross-functional leaders to align on strategic goals and develop customer success plans Lead quarterly business reviews and coordinate customer initiatives to drive adoption and growth Required Qualifications 7+ years of experience in customer success or account management for complex, enterprise-level B2B SaaS accounts Experience with pricing optimization, CPQ, or revenue management solutions Proven ability to develop and maintain relationships with executive stakeholders Strong business acumen with a consultative approach to link product value to customer goals Ability to independently plan and execute customer engagements that deliver business impact
A company is looking for a Lead Customer Success Manager.
Key Responsibilities
Manage customer outcomes and renewals, ensuring contract renewal rates and gross retention targets are met
Engage with cross-functional leaders to align on strategic goals and develop customer success plans
Lead quarterly business reviews and coordinate customer initiatives to drive adoption and growth
Required Qualifications
7+ years of experience in customer success or account management for complex, enterprise-level B2B SaaS accounts
Experience with pricing optimization, CPQ, or revenue management solutions
Proven ability to develop and maintain relationships with executive stakeholders
Strong business acumen with a consultative approach to link product value to customer goals
Ability to independently plan and execute customer engagements that deliver business impact
