Lead Service Manager

A company is looking for a Lead Service Manager to oversee the end-to-end lifecycle of IT services. Key Responsibilities Define, monitor, and report on SLA/SLO for critical IT services, ensuring adherence and driving initiatives to meet targets Collaborate with IT Operations and DevOps teams to ensure seamless service transitions and effective incident management Develop and implement best practices for service management processes, leveraging ITIL frameworks in a fast-paced environment Required Qualifications 7+ years of progressive IT experience Strong understanding of IT infrastructure, cloud platforms, and modern application architectures Experience with ITIL, DevOps, Agile methodologies, and other IT best practices Bachelor's or Master's degree in Computer Science, Information Technology, or a related field; or equivalent experience Proficiency in service management tools such as Jira Service Management and OpsGenie

Jun 18, 2025 - 09:20

A company is looking for a Lead Service Manager to oversee the end-to-end lifecycle of IT services. Key Responsibilities Define, monitor, and report on SLA/SLO for critical IT services, ensuring adherence and driving initiatives to meet targets Collaborate with IT Operations and DevOps teams to ensure seamless service transitions and effective incident management Develop and implement best practices for service management processes, leveraging ITIL frameworks in a fast-paced environment Required Qualifications 7+ years of progressive IT experience Strong understanding of IT infrastructure, cloud platforms, and modern application architectures Experience with ITIL, DevOps, Agile methodologies, and other IT best practices Bachelor's or Master's degree in Computer Science, Information Technology, or a related field; or equivalent experience Proficiency in service management tools such as Jira Service Management and OpsGenie