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Mac Desktop Engineer
A company is looking for a Mac Desktop Engineer to provide remote IT support for Apple devices. Key Responsibilities Communicate with client decision makers for onboarding, projects, and change requests Monitor ticket queue for incidents requiring T3 support and de-escalate tickets to T1-T2 team upon resolution Maintain patching schedules and identify enhancement opportunities in build processes Required Qualifications, Training, and Education 3+ years of experience supporting Apple devices in an enterprise setting 2+ years of experience in endpoint configuration toolkits/MDM administration Technical proficiency with common hardware, software, and technologies College or technology school degree preferred Candidate must have Apple certifications
A company is looking for a Mac Desktop Engineer to provide remote IT support for Apple devices.
Key Responsibilities
Communicate with client decision makers for onboarding, projects, and change requests
Monitor ticket queue for incidents requiring T3 support and de-escalate tickets to T1-T2 team upon resolution
Maintain patching schedules and identify enhancement opportunities in build processes
Required Qualifications, Training, and Education
3+ years of experience supporting Apple devices in an enterprise setting
2+ years of experience in endpoint configuration toolkits/MDM administration
Technical proficiency with common hardware, software, and technologies
College or technology school degree preferred
Candidate must have Apple certifications