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Managed Services Operations Manager
A company is looking for a Managed Services Operations Manager - Systems. Key Responsibilities Oversee day-to-day operations of support teams, ensuring SLAs and KPIs are met Lead and mentor a diverse team while fostering a culture of collaboration and continuous improvement Serve as an escalation point for complex issues, ensuring client satisfaction and maintaining strong stakeholder relationships Required Qualifications Bachelor's Degree in a related field 7-10 years of experience in IT, with at least 5 years in a leadership role Proven experience in designing and implementing managed services solutions ITIL Foundation Certification preferred Proficient in Microsoft Office applications
A company is looking for a Managed Services Operations Manager - Systems.
Key Responsibilities
Oversee day-to-day operations of support teams, ensuring SLAs and KPIs are met
Lead and mentor a diverse team while fostering a culture of collaboration and continuous improvement
Serve as an escalation point for complex issues, ensuring client satisfaction and maintaining strong stakeholder relationships
Required Qualifications
Bachelor's Degree in a related field
7-10 years of experience in IT, with at least 5 years in a leadership role
Proven experience in designing and implementing managed services solutions
ITIL Foundation Certification preferred
Proficient in Microsoft Office applications