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Managed Services Operations Manager
A company is looking for a Manager of Managed Services Operations - Network, UC, and Data Center. Key Responsibilities Oversee day-to-day operations of support teams, ensuring SLAs and client expectations are met Lead and mentor a diverse team, fostering a culture of collaboration and continuous improvement Serve as an escalation point for complex issues, ensuring timely resolution and client satisfaction Required Qualifications, Training, and Education Bachelor's Degree in a related field 7-10 years' experience in IT, with at least 5 years in a leadership role Proven experience in designing and implementing managed services solutions ITIL Foundation Certification preferred Strong technical skills and customer interaction abilities
A company is looking for a Manager of Managed Services Operations - Network, UC, and Data Center.
Key Responsibilities
Oversee day-to-day operations of support teams, ensuring SLAs and client expectations are met
Lead and mentor a diverse team, fostering a culture of collaboration and continuous improvement
Serve as an escalation point for complex issues, ensuring timely resolution and client satisfaction
Required Qualifications, Training, and Education
Bachelor's Degree in a related field
7-10 years' experience in IT, with at least 5 years in a leadership role
Proven experience in designing and implementing managed services solutions
ITIL Foundation Certification preferred
Strong technical skills and customer interaction abilities
