Service Desk Technician
A company is looking for a Service Desk Technician to join their team. Key Responsibilities Diagnoses and troubleshoots end user desktop application issues and provides appropriate solutions Provides timely resolution of problems or escalates issues on behalf of the customer to ensure satisfaction Develops, documents, and implements standard operating procedures and customer service guidelines for remote IT support Required Qualifications Associates degree preferred, or technical training 1-2 years related experience Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools Experience with multi-platform Windows O/S Experience using ITSM Ticketing tools (e.g., Service Now, Remedy) preferred
A company is looking for a Service Desk Technician to join their team.
Key Responsibilities
Diagnoses and troubleshoots end user desktop application issues and provides appropriate solutions
Provides timely resolution of problems or escalates issues on behalf of the customer to ensure satisfaction
Develops, documents, and implements standard operating procedures and customer service guidelines for remote IT support
Required Qualifications
Associates degree preferred, or technical training
1-2 years related experience
Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools
Experience with multi-platform Windows O/S
Experience using ITSM Ticketing tools (e.g., Service Now, Remedy) preferred
