Service Desk Technician

A company is looking for a Service Desk Technician (Tier 1) to provide technical support in a work-from-home environment. Key Responsibilities Provide support via phone, e-mail, and chat to corporate clients Troubleshoot issues related to Microsoft Operating Systems and Office products Utilize Active Directory to reset passwords and assist with network printer configurations Required Qualifications Trade School Certificate or Associate Degree in a related field 1 year of experience in a call center or service desk environment Knowledge of Windows 7, Windows 10, and Office 365 Experience with ticketing systems like ServiceNow Proficient in Microsoft Office applications and effective troubleshooting skills

May 22, 2025 - 01:30

A company is looking for a Service Desk Technician (Tier 1) to provide technical support in a work-from-home environment. Key Responsibilities Provide support via phone, e-mail, and chat to corporate clients Troubleshoot issues related to Microsoft Operating Systems and Office products Utilize Active Directory to reset passwords and assist with network printer configurations Required Qualifications Trade School Certificate or Associate Degree in a related field 1 year of experience in a call center or service desk environment Knowledge of Windows 7, Windows 10, and Office 365 Experience with ticketing systems like ServiceNow Proficient in Microsoft Office applications and effective troubleshooting skills