Missouri Licensed Complaints Specialist

A company is looking for a Complaints and Issues Specialist II to document and address customer complaints and issues. Key Responsibilities Process customer inquiries, complaints, and issues in compliance with regulatory requirements Document issues and responses to ensure regulatory compliance and support investigations to determine root causes Collaborate with internal stakeholders to ensure timely resolution of customer inquiries and support the development of handling procedures Required Qualifications High School diploma or GED required 1 - 2 years of related experience required Vocational or technical education may be preferred Customer service experience, especially in de-escalating calls, is preferred Knowledge of Medicare rules and guidelines is highly preferred

Feb 19, 2025 - 12:58

A company is looking for a Complaints and Issues Specialist II to document and address customer complaints and issues. Key Responsibilities Process customer inquiries, complaints, and issues in compliance with regulatory requirements Document issues and responses to ensure regulatory compliance and support investigations to determine root causes Collaborate with internal stakeholders to ensure timely resolution of customer inquiries and support the development of handling procedures Required Qualifications High School diploma or GED required 1 - 2 years of related experience required Vocational or technical education may be preferred Customer service experience, especially in de-escalating calls, is preferred Knowledge of Medicare rules and guidelines is highly preferred