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Mortgage Customer Service Associate
A company is looking for a Mortgage Customer Service Associate (Hybrid Role). Key Responsibilities Manage inbound inquiries on behalf of the client and act as an extension of the client Provide accurate solutions and guidance while building trust in customer relationships Document discussions of inquiries and meet personal/team production metrics and quality targets Required Qualifications High school diploma, GED, or equivalent is required; bachelor's degree preferred 3+ years of previous experience in a customer support role required Experience in the tax/banking/mortgage/real estate industry is required Strong computer skills to retrieve and update systems using multiple screens simultaneously Typing ability of 35wpm or higher
A company is looking for a Mortgage Customer Service Associate (Hybrid Role).
Key Responsibilities
Manage inbound inquiries on behalf of the client and act as an extension of the client
Provide accurate solutions and guidance while building trust in customer relationships
Document discussions of inquiries and meet personal/team production metrics and quality targets
Required Qualifications
High school diploma, GED, or equivalent is required; bachelor's degree preferred
3+ years of previous experience in a customer support role required
Experience in the tax/banking/mortgage/real estate industry is required
Strong computer skills to retrieve and update systems using multiple screens simultaneously
Typing ability of 35wpm or higher
